Reference

What This Privacy Policy Covers

At bpjsbet, we spell out what we collect, why we need it, and how you can ask us to change it before you share anything sensitive.

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When This Policy Applies To You

bpjsbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

At bpjsbet, this policy covers the details we need to run an account, answer privacy requests, and keep the support record tied to the right person. That can include your name or nickname, phone number, email, device type, login history, and the payment reference attached to

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DANA, OVO, GoPay, or QRIS. We do not ask for extra data unless a request or verification step needs it. Whether you spend time in slots or live tables, the privacy rules stay the same. The policy applies when you sign in from mobile browser or
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desktop, send a chat message, or ask us to correct a record. If local law permits access in your area, we follow the same handling rules for storage, cookies, and request review. To make a change, send the account email or phone number, the exact field
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you want updated, and a short reason so we can confirm it before acting.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US FAST

How To Reach Our Privacy Team

If you want a privacy answer quickly, live chat is the shortest path, and it works from mobile or desktop. Email is better when you want a written trail, while the in-account form helps us confirm the request against the right profile before any update is made. We read these channels every day, and we will tell you what details we still need before we move forward.

Team online

Live Chat

Open live chat for data access, correction, or deletion questions. We keep it available every day, and the agent will ask for your account email or phone before passing the request to the right team.

Email Desk

Send a message with the privacy topic, your registered email, and the action you want. We use email for written requests because it leaves a clear trail while we verify the account and answer with the next step.

Account Form

After login, use the privacy form if you want to change a detail tied to your account. That path helps us match the request to the right profile before any update is made.

STORAGE AND ACCESS

How We Handle Data Safely

We keep the privacy process practical: collect only what is needed, limit who can see it, and store records for the time needed to handle service and legal duties.

Data Use

We record contact details, login events, device type, and the payment reference attached to DANA, OVO, GoPay, or QRIS so we can match your activity to the right account.

Cookies

Cookies help us keep you signed in, remember language settings, and reduce repeated verification on the same device. You can clear them in your browser settings, though some pages may ask you to sign in again.

Account Security

For changes to private data, we may ask for a one-time code, recent login detail, or confirmation from the registered email before we accept the request. This keeps account changes tied to the right person.

Retention

We keep support logs and transaction records only as long as needed for service, dispute handling, and legal duties. After that window, we delete or archive them according to the record type.

Change Requests

If you want to correct or delete stored data, tell us exactly what you want changed, which account it belongs to, and how we can confirm you. Clear requests move faster.

Contact Checks

When privacy questions are time-sensitive, use live chat first, then follow up by email if you need a written trail. Both channels are checked by our team, and we reply with the next action.

Privacy Questions You May Ask

Most privacy questions come down to three things: what we keep, how long we keep it, and how you can ask us to change it. Here we keep the answers short so you can act quickly from your phone or desktop. If anything still needs a written reply, send the request from your registered email and we will continue there.

We collect the details needed to run your account and answer requests: contact data, login activity, device type, and payment references from DANA, OVO, GoPay, or QRIS. We do not ask for more than the request needs.

Cookies help us keep you signed in, remember language choice, and understand whether pages load correctly on mobile or desktop. If you clear them, the site may ask you to sign in again and recheck your session.

Send the exact field you want changed, the account it belongs to, and a way for us to confirm your identity. Live chat is fastest, and email works well if you want a written trail.

We keep records only as long as we need them for service, dispute handling, account safety, and legal duties. After that, we remove or archive them based on the record type and the retention schedule.

Yes, where local law permits access in your area. We will explain what we can share, what must stay private, and which account details we need before we release or update anything.

Start with live chat, then follow by email if you need a clear written trail. Include your registered email or phone number so we can match the request to the right account.

What This Privacy Policy Covers

How To Reach Our Privacy Team

Live Chat

Email Desk

Account Form

How We Handle Data Safely

Data Use

Cookies

Account Security

Retention

Change Requests

Contact Checks

Privacy Questions You May Ask

01 What data do you collect from me?

02 Why do you use cookies on my device?

03 How can I ask for a correction?

04 How long do you keep my records?

05 Can I access my data from Indonesia?

06 Who should I contact about privacy?

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